Privacy Policy

Our Commitment to Your Privacy

At adc8, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect from players in Bangladesh, why we collect it, how we use it, and the measures we take to keep it safe. By accessing or using the adc8 platform, you agree to the practices described in this policy.

We are committed to transparency. adc8 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to deliver a secure, fair, and enjoyable gaming experience tailored for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

This policy applies to all users of the adc8 website, mobile platform, and any related services. If you have questions about anything in this document, you may reach our support team at the contact details provided at the end of this page.

Information We Collect

When you register and use the adc8 platform, we may collect the following categories of personal information. We only gather what is reasonably necessary to provide our services and to comply with applicable regulations:

• Identity information: full name, date of birth, national ID or passport number (for KYC verification purposes)
• Contact details: email address, phone number, and residential address (city, district, Bangladesh)
• Financial data: transaction records, deposit and withdrawal history via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods
• Technical data: IP address, device type, browser type, operating system, session timestamps, and referral source
• Gameplay data: game history, bet amounts, wager outcomes, bonus usage, and responsible gaming self-assessment responses

Where you voluntarily provide additional information — such as submitting a support ticket, completing a survey, or participating in a promotion — that information is also collected and handled in accordance with this policy.

How We Use Your Information

adc8 uses collected personal data for clearly defined, legitimate purposes. We do not process your information for any purpose that has not been disclosed in this policy. The primary uses of your data include:

• Account creation and management: verifying your identity during registration and maintaining your player account throughout its lifecycle
• Payment processing: facilitating secure deposits and withdrawals in BDT through supported methods like bKash, Nagad, and Rocket
• Customer support: responding to your queries, resolving disputes, and troubleshooting account issues in a timely manner
• Responsible gaming compliance: monitoring player behaviour to detect signs of problem gambling and applying appropriate protective measures where needed
• Security and fraud prevention: detecting, investigating, and preventing fraudulent transactions, unauthorised access, and other unlawful activities
• Service improvement: analysing aggregated, anonymised usage data to improve platform performance, game offerings, and overall user experience for Bangladeshi players

Payment Data and Financial Transactions

When you make a deposit or withdrawal on adc8 using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other supported payment method, the transaction data is processed securely. adc8 does not store full card numbers or full mobile banking PIN credentials on its servers. Financial data is handled by trusted, encrypted payment processing systems, and only the minimum necessary transaction metadata is retained by adc8 for record-keeping and dispute resolution purposes.

All monetary amounts displayed on the adc8 platform are denominated in Bangladeshi Taka (BDT). Transaction records you may access from your account dashboard reflect real-time balance changes and historical activity. If you believe a transaction is inaccurate, contact our support team promptly so we can investigate and resolve the matter.

Cookies and Tracking Technologies

adc8 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session continuity, and gather anonymised analytics about how users interact with the platform. Cookies are small text files stored on your device by your browser. They do not contain viruses or executable code. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to remember your preferences and keep you logged in securely during your visit.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the adc8 platform. We do not use tracking technologies to serve targeted advertising to third-party ad networks. Any analytics data collected is used solely for internal platform improvement purposes.

Sharing Your Information

adc8 does not sell, rent, or commercially share your personal data with third parties. However, there are limited and specific circumstances under which we may share certain information with trusted parties, always subject to binding confidentiality obligations:

• Service providers: trusted third-party vendors who assist with payment processing, identity verification (KYC), fraud detection, and platform hosting — bound by strict data processing agreements
• Legal compliance: where we are required by law, court order, or regulatory authority to disclose certain information — we will only provide what is legally required and will notify you where permitted
• Business transfers: in the unlikely event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction — you will be notified in advance via the email address on your account

In all cases, adc8 ensures that any party receiving your data is contractually obligated to protect it and use it only for the purpose for which it was shared. We do not permit third parties to use your data for their own marketing or profiling activities.

Data Retention

adc8 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, or as required by applicable regulations. For active player accounts, data is retained throughout the lifetime of the account. When you close your account, we may retain certain records — such as transaction history and identity verification documents — for a period required for audit, legal, and compliance purposes.

Data that is no longer required is securely deleted or anonymised so that it can no longer be associated with any individual. We periodically review our data retention practices to ensure we are not holding data longer than necessary.

Your Rights Regarding Your Personal Data

As an adc8 player, you have meaningful rights over your personal data. We respect these rights and will facilitate any reasonable request you make under them. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right of rectification: if any information we hold is inaccurate or incomplete, you may request that we correct or update it promptly
• Right to erasure: subject to legal retention requirements, you may request that we delete your personal data when it is no longer needed
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, for example while a complaint is being investigated
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please email our support team at [email protected] with your registered account email address and a description of your request. We will respond within a reasonable timeframe, typically within 30 days of receipt.

Security Measures

adc8 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, firewalls, intrusion detection systems, regular security audits, and strict access controls that limit who within our organisation can view sensitive player data.

While we take every reasonable precaution, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users without undue delay and take all steps within our power to contain and mitigate the incident.

Age Restriction Policy

adc8 is strictly an adult gaming platform. All players must be 21 years of age or older to register, deposit, and play. We take our age verification obligations seriously. During registration, you will be required to confirm that you are aged 21 or above, and we may ask for government-issued identification documents to verify your age as part of our KYC process. If we discover that a user under the age of 21 has registered an account, that account will be suspended immediately and any funds held will be handled in accordance with our Terms and Conditions. Parents and guardians are encouraged to make use of parental control tools on shared devices to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

adc8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the adc8 platform after any changes to this policy are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how your information is being handled. The most current version of this policy will always be available at this URL.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way adc8 handles your personal data, please do not hesitate to get in touch with our dedicated privacy and support team. We are available during Bangladesh Standard Time (BST, UTC+6) business hours and will always endeavour to respond to your enquiry as quickly as possible.

Email us at: [email protected] — please include your registered account email and a brief description of your query so we can assist you efficiently. For urgent account or security concerns, mark your subject line clearly and our team will prioritise your message.